Refund & Cancellation Policy

Last Updated: August 2026

At Swaraj Travellers, we understand that travel plans may sometimes change unexpectedly. This Refund & Cancellation Policy explains how cancellations, booking changes, refund requests, and payment-related issues are handled for tour packages and other travel services booked through us.

1. Tour Booking Cancellations

Customers may request cancellation of a confirmed booking by contacting our team through the official contact details provided on our website.

Cancellation charges and refund eligibility may vary depending on the tour package, cancellation date, travel date, hotel reservations, transportation arrangements, and other services already confirmed or paid for on your behalf.

2. Cancellation Charges

Applicable cancellation charges may depend on how early the cancellation request is received before the scheduled travel date.

Certain hotels, transport providers, activities, permits, tickets, or other third-party travel services may have their own cancellation terms. Any non-refundable amount charged by such service providers may be deducted from the eligible refund.

Package-specific cancellation conditions communicated at the time of booking will apply where applicable.

3. Non-Refundable Bookings

Certain bookings or components of a tour may be partially or completely non-refundable once confirmed.

These may include special promotional fares, non-refundable hotel reservations, confirmed transport services, permits, tickets, activities, or other third-party services purchased specifically for your trip.

4. Booking Changes

Requests to change travel dates, hotels, destinations, traveller details, transportation, or other confirmed arrangements will be subject to availability and applicable charges.

Any additional amount resulting from a requested change must be paid by the customer before the revised service is confirmed.

5. Duplicate or Incorrect Payments

A refund review may be requested if:

• The same booking payment was accidentally processed more than once.
• An incorrect amount was charged due to a verified transaction error.
• Payment was debited but the booking transaction failed or was not properly recorded.
• Another genuine payment-related error requires transaction verification.

Payment-related issues should be reported to us as soon as possible, preferably within 7 working days of the transaction, so that the payment records can be reviewed promptly.

6. How to Request a Cancellation or Refund

To request a cancellation or refund review, please provide:

• Customer's full name
• Registered email address
• Registered mobile number
• Booking ID or booking reference
• Tour package or service booked
• Travel date
• Payment/Transaction ID, where applicable
• Reason for cancellation or refund request

Additional information may be requested where necessary to verify the booking, payment, or services already confirmed.

7. Refund Review

Every eligible cancellation or refund request will be reviewed by Swaraj Travellers based on the applicable booking conditions and the status of travel services already arranged.

Submission of a cancellation or refund request does not automatically guarantee a full refund. Any approved refund will be calculated after deducting applicable cancellation charges, non-refundable service costs, and other charges already incurred for the booking.

8. Approved Refunds

If a refund is approved, it will generally be initiated through the original payment method or payment channel, subject to the procedures of Razorpay, the relevant bank, and other applicable payment providers.

Once initiated, the time required for the refunded amount to appear in the customer's account may vary depending on the bank, payment method, and payment provider.

9. Razorpay & Payment Issues

Online payments made through our website may be processed through Razorpay.

If an amount is debited but the transaction appears as failed or pending, please contact us with the relevant booking and transaction details. We will review the payment status using the available payment gateway records before confirming the appropriate resolution.

10. Cancellation by Service Providers

Travel arrangements may occasionally be affected by circumstances involving hotels, transport operators, local authorities, weather conditions, road closures, natural events, or other service providers beyond our direct control.

Where possible, we will assist with suitable alternatives, rescheduling, or applicable refunds based on the terms and amounts recoverable from the respective service providers.

11. Contact Us

For booking cancellation, refund, or payment-related queries, please contact: