Privacy Policy

Last Updated: August 2026

Swaraj Travellers (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit a travel enquiry, request a customized itinerary, book a tour or travel service, make a payment, or otherwise communicate with us.

1. Information We Collect

We may collect the following information when you use our website, contact us, or book our travel services:

• Full Name
• Email Address
• Mobile Number
• Travel dates and preferred destinations
• Number of travellers
• Pickup, drop, or travel-related location details
• Booking and payment transaction details
• Travel preferences and special requests voluntarily provided by you
• Messages or information submitted through our forms
• Basic technical information required for website security and functionality

We collect only the information reasonably necessary to respond to enquiries, prepare travel plans, process bookings, provide requested services, communicate with travellers, and operate our website and business.

2. How We Use Your Information

We may use the information collected through our website to:

• Respond to tour and travel enquiries
• Prepare customized itineraries and quotations
• Process and manage tour bookings
• Coordinate hotels, transportation, sightseeing, and other travel services
• Process and verify payments
• Send booking confirmations and important travel communications
• Provide customer support before, during, and after a trip
• Send relevant WhatsApp or email communications where permitted
• Improve the functionality and security of our website
• Prevent fraudulent or unauthorized transactions
• Meet applicable legal, accounting, or regulatory requirements

We do not sell or rent your personal information to third parties.

3. Payment Processing & Security

Online payments made through our website may be securely processed through Razorpay, our third-party payment gateway provider.

Depending on availability, customers may make payments using UPI, credit cards, debit cards, net banking, wallets, or other payment methods supported by Razorpay.

Swaraj Travellers does not directly store complete debit or credit card details, CVV, UPI PINs, internet banking passwords, or other sensitive payment authentication credentials.

Such payment information is processed directly by the payment gateway in accordance with its applicable security standards, terms, and privacy practices.

4. Booking Information

When you make a booking, we may retain information relating to your selected package, travel dates, traveller details, booking amount, payment status, booking reference, and other information reasonably necessary to manage your trip.

Customers are responsible for providing accurate contact, traveller, and booking information.

Certain traveller information may also be required by hotels, transport providers, destination partners, or other service providers involved in fulfilling your booking.

5. Sharing of Information

We may share limited personal information with trusted service providers when reasonably necessary to arrange or deliver your requested travel services.

These may include:

• Hotels and accommodation providers
• Transport and cab service providers
• Tour and destination service partners
• Payment processing providers
• Email and communication providers
• Website hosting and database infrastructure providers
• Media storage and other technical service providers

We may also disclose information when required by applicable law, regulation, court order, or a lawful request from an authorized government authority.

We do not authorize service providers to use customer information for unrelated purposes.

6. WhatsApp & Communication

When you provide your mobile number or contact us regarding our travel services, we may use WhatsApp, telephone, email, or other appropriate communication channels to respond to your enquiry, share quotations, provide booking updates, and communicate important travel information.

Promotional or marketing communications will be sent only where permitted and subject to applicable consent and messaging requirements. You may request to stop optional promotional communications at any time.

7. Data Security

We take reasonable administrative and technical measures to safeguard personal information against unauthorized access, misuse, alteration, disclosure, or loss.

While we take appropriate precautions, no method of transmission or electronic storage over the internet can be guaranteed to be completely secure.

8. Data Retention

We retain personal, booking, and transaction information only for as long as reasonably necessary for providing travel services, customer support, record keeping, accounting, dispute resolution, legal compliance, and legitimate operational purposes.

Information that is no longer required may be securely deleted or anonymized, subject to applicable legal, financial, and regulatory requirements.

9. Cookies and Website Technologies

Our website may use essential cookies and similar technologies necessary for security, functionality, performance, booking processes, and payment functionality.

If we introduce non-essential analytics, advertising, or tracking technologies, appropriate disclosures and consent mechanisms will be implemented where required.

10. Third-Party Services

Our website and travel operations may use third-party providers for payment processing, hosting, email delivery, database services, media storage, communication, hotels, transportation, and other travel-related services.

These third parties may process limited information in accordance with their respective terms, privacy policies, and applicable requirements.

Our Privacy Policy does not control the privacy practices of independent third-party websites or service providers.

11. Your Rights and Choices

You may contact us if you wish to:

• Request information about personal data you have provided
• Correct inaccurate personal information
• Raise a privacy-related concern
• Withdraw consent for optional marketing communications
• Request deletion of information where legally and operationally permissible

Certain booking, payment, accounting, or transaction records may need to be retained where required for legal, financial, dispute-resolution, or regulatory purposes.

12. Children's Privacy

Our travel services may include bookings involving children when arranged by a parent, guardian, or responsible adult. We do not knowingly request personal information directly from children without appropriate authorization where required.

If you believe information relating to a child has been submitted to us inappropriately, please contact us so that we can review the matter.

13. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our travel services, website, booking processes, payment systems, communication methods, technology, or applicable requirements.

Any updated version will be published on this page along with the revised Last Updated date.

14. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us: